Refund policy

Return Policy – Serendipity House of Style

If you are not completely satisfied with your purchase, you may return the item to Serendipity HSV within 14 days of the original purchase date for in-store credit.

To qualify for a return, items must be:

• Undamaged and unworn

• Have original tags attached

• Accompanied by the original receipt

How to Initiate a Return:

• Call the store at 256.682.5254 to start the process.

• Returns for exchanges must be shipped at your own expense.

• The in-store credit never expires and can be used at any time.

Important: Serendipity House of Style reserves the right to refuse any return after 14 days of purchase. All sale items are final sale and cannot be returned or exchanged.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you receive the wrong item. We will work quickly to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive your desired item is to return your original purchase. Once your return is accepted, you may make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued in the form of in-store credit or to your original payment method, as applicable. Please note that your bank or credit card company may take additional time to process and post the refund.